Around the Neighborhood

A Waterworks customer has reported that someone recently came to her door claiming to be from a research company that works with Waterworks. Waterworks is NOT conducting such research and has NOT hired a company to conduct research in the field.  

Waterworks wants all our customers to be safe. We offer the following suggestions for your protection.

• A Waterworks employee will not enter your home unless you have scheduled an appointment through Customer Service. Waterworks personnel rarely show up to a home without prior notification except for routine meter reading or meter service, which would NOT require entry to a home. 
• Waterworks personnel will always provide ID or credentials. Waterworks staff carry City of Newport News employee ID cards, wear uniforms with the Waterworks insignia, and drive identifiable Waterworks vehicles.
• Our meter readers from Alexander’s wear clothing clearly identifying them as meter readers, and they carry Alexander’s identification. And unlike utilities in cold climates, Waterworks meters are not placed inside customers’ homes, so a meter reader NEVER has to enter your home to read your meter.
• Waterworks does NOT have contracts with companies or contractors for water testing services.  

If you have any doubts or questions about anyone who claims to represent Waterworks, and before letting anyone into your home, please call Waterworks Customer Service at 757-926-1000 or our Emergency Dispatch line (757-234-4800) to confirm an employee’s identity.  Waterworks is committed to safety for its customers and employees. Don’t fall prey to deceptive tactics and potential criminal activity.